This training focuses on customer management, billing systems, order management, revenue management, CRM integration, product catalog concepts, service fulfillment workflows, and telecom business process operations.
Overview
Telecom Business Support Systems (BSS) Training is a practical, hands-on program designed to equip learners with the knowledge and skills required to understand and manage telecom BSS operations within modern telecommunications environments. This training focuses on customer management, billing systems, order management, revenue management, CRM integration, product catalog concepts, service fulfillment workflows, and telecom business process operations. Participants will gain practical understanding of how BSS platforms support telecom service providers in managing customers, services, billing, and operational efficiency.
Learning Outcomes
• Understanding of telecom BSS architecture and workflows
• Ability to support customer and billing operations
• Skills in telecom order management processes
• Knowledge of revenue management and reporting concepts
• Capability to support integrated telecom business operations
Duration & Delivery Mode
21 hours
Target Audience
• Telecom Operations Professionals
• BSS and CRM Support Teams
• Telecom Business Analysts
• Billing and Revenue Assurance Teams
• IT professionals working in telecom environments
• Telecom Project and Operations Managers
Pre-requisites
• Basic understanding of telecom industry concepts is helpful
• Familiarity with enterprise applications or CRM systems is an advantage
• Basic computer proficiency
• No prior BSS experience required
Skillset Achieved
• Understanding telecom BSS architecture and workflows
• Customer lifecycle and CRM process management
• Billing and charging system fundamentals
• Order management and service fulfillment concepts
• Product catalog and revenue management basics
• Telecom business process integration awareness
• Operational reporting and analytics fundamentals
Course Outcome
Upon completion of this training, participants will be able to understand and manage telecom BSS workflows effectively. They will be capable of supporting customer management, billing operations, order handling, and telecom business process integration within service provider environments.
Course Outline
Introduction to Telecom BSS and Telecom Operations
• Overview of telecom business operations
• BSS architecture and ecosystem fundamentals
• BSS vs OSS concepts and workflows
• Telecom customer lifecycle overview
Customer Relationship Management (CRM) Fundamentals
• Subscriber and customer management concepts
• Customer onboarding workflows
• Service requests and customer support processes
• CRM integration basics
Product Catalog and Service Management
• Telecom product and service structures
• Product catalog management concepts
• Service provisioning workflow overview
• Product lifecycle basics
Hands-on exercises
Billing and Charging Systems
• Telecom billing workflow concepts
• Prepaid and postpaid billing basics
• Charging and rating fundamentals
• Invoice and payment processing overview
Revenue Management and Order Handling
• Revenue assurance concepts
• Order capture and order management workflows
• Service activation and fulfillment basics
• Telecom subscription management concepts
Business Process Integration
• Integration between CRM, billing, and service systems
• Workflow automation concepts
• Data synchronization and process coordination
• Telecom operational efficiency strategies
Hands-on exercises
Reporting, Analytics, and Operational Monitoring
• Telecom operational reporting basics
• KPI monitoring concepts
• Subscriber analytics overview
• Revenue and usage reporting workflows
Telecom BSS Governance and Best Practices
• Data governance and security awareness
• User access and operational controls
• Compliance considerations in telecom systems
• Best practices for BSS operations
Capstone Telecom BSS Workflow Project
• Customer onboarding and billing workflow simulation
• Service order and fulfillment process handling
• Reporting and operational validation
• Final telecom operations workflow review
Hands-on exercises
Assessment Topics
• Telecom BSS architecture and ecosystem
• CRM and customer lifecycle workflows
• Billing and charging systems
• Order management and service fulfillment
• Revenue assurance and reporting
• Telecom process integration concepts
Evaluation
• Telecom workflow management exercises
• Billing and CRM assignments
• Service order handling tasks
• Final telecom BSS operational project
Course Materials
Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.
Certification
Participants who successfully complete the training will receive an AcadNXT Certification in Telecom Business Support Systems (BSS) Training, validating their expertise in telecom customer management, billing workflows, and business support system operations.
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What Our Students Say
“The training explained telecom BSS workflows and billing concepts very clearly.”
“The training explained telecom BSS workflows and billing concepts very clearly.”
“The training explained telecom BSS workflows and billing concepts very clearly.”
“Very practical and relevant training for telecom business operations.”
“Very practical and relevant training for telecom business operations.”