Qwen Chat for Customer Support Training is a hands-on two-day program designed to help organizations and support professionals use Qwen Chat to enhance customer service efficiency, response quality, and support scalability. This course focuses on applying Qwen Chat for customer query handling, ticket resolution, knowledge base assistance, conversational workflows, and support analytics, enabling teams to deliver faster, more consistent, and customer-centric support experiences.

• Understand how to use Qwen Chat for AI-assisted customer support workflows
• Generate accurate and contextual customer responses using conversational AI techniques
• Apply prompting methods for handling customer queries, issue resolution, and support automation
• Improve customer service productivity through AI-assisted communication and knowledge management
• Utilize AI workflows for ticket summarization, FAQ generation, and customer interaction support
• Understand responsible AI usage, customer data privacy, and service quality best practices

• Customer support and service executives
• Technical support and helpdesk professionals
• Customer success managers
• Contact center team leads and supervisors
• Operations and CX professionals

• Basic understanding of customer support processes
• Familiarity with helpdesk or ticketing systems
• Comfort with written customer communication
• No prior AI or technical background required

• Using Qwen Chat for customer query resolution
• Designing prompts for consistent support responses
• Assisting ticket triage and prioritization using AI
• Improving customer satisfaction with AI-driven support
• Applying responsible and secure AI usage in customer interactions

By the end of this training, participants will be able to effectively use Qwen Chat to support customer service operations, improve response quality and speed, automate routine support tasks, and deliver reliable, ethical, and customer-focused support experiences.

Introduction to Qwen Chat for Customer Support
• Understanding Qwen Chat capabilities for support use cases
• Role of AI in modern customer service
• Support workflow integration opportunities
• Best practices for AI-assisted customer interactions

Prompting for Customer Queries and Responses
• Designing prompts for FAQs and common issues
• Handling complex and multi-turn customer queries
• Maintaining tone, empathy, and professionalism
• Reducing response time while ensuring accuracy

Knowledge Base and Ticket Assistance
• Using Qwen Chat to search and summarize knowledge bases
• Assisting agents with guided responses
• Supporting ticket classification and tagging
• Improving first-contact resolution rates

Automation and Conversational Workflows
• Automating repetitive customer support tasks
• Designing conversational flows for self-service
• Escalation handling and human handoff strategies
• Supporting omnichannel customer interactions

Customer Experience and Quality Management
• Ensuring consistent and compliant support responses
• Monitoring response quality and accuracy
• Handling sensitive and critical customer scenarios
• Measuring customer satisfaction and support KPIs

Responsible AI and Data Protection
• Customer data privacy and confidentiality
• Ethical AI usage in customer support
• Managing risks and AI limitations
• Building trust in AI-assisted support systems

• Customer support capabilities of Qwen Chat
• Prompt engineering for customer interaction scenarios
• AI-assisted response generation and support automation workflows
• Ticket summarization and knowledge base management concepts
• Customer data privacy and responsible AI practices
• Practical hands-on customer support exercises

• Hands-on customer support simulations
• Prompt design and response quality assessment
• Support workflow mini project
• Final knowledge evaluation quiz

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Participants who successfully complete the training will receive an AcadNXT Certification in Qwen Chat for Customer Support Training, validating their expertise in using Qwen Chat to enhance customer service efficiency, response quality, and support workflows.