This training helps professionals understand how operational risks arise from people, processes, systems, and third-party dependencies, and how these risks impact business continuity and performance. The program focuses on practical risk awareness, accountability, and decision-making in day-to-day operations rather than technical risk models. Participants learn to recognize operational weaknesses early and manage them using structured, real-world operational scenarios.

• Understand the principles, operational risk assessment techniques, and governance practices of Operational Risk Management for  effective business continuity and organizational resilience.
• Set up and apply operational risk management frameworks, monitoring systems, compliance controls, and mitigation strategies for  operational effectiveness.
• Design operational risk assessment approaches, process control mechanisms, contingency plans, and response strategies using  operational risk management best practices.
• Implement risk monitoring, issue tracking, incident reporting, compliance evaluation, and corrective action workflows effectively.
• Evaluate, refine, and optimize operational controls, risk mitigation processes, and business resilience for reliability, compliance, and  organizational growth.
• Build strategic, analytical, and results-driven operational risk management capabilities using industry best practices.

• Operations managers and team leads
• Risk, compliance, and governance professionals
• Process owners and quality managers
• Supply chain, procurement, and vendor management teams
• Professionals responsible for operational performance and continuity

• Basic understanding of organizational operations and workflows
• Experience in operations, service delivery, or process management is helpful but not mandatory
• No technical, statistical, or financial modeling background required

• Ability to identify operational risks across processes and activities
• Practical understanding of operational risk assessment
• Improved decision-making to reduce process failures and disruptions
• Confidence in managing people, process, and third-party risks
• Stronger operational accountability and risk-aware mindset

By the end of this training, participants will be able to identify and assess operational risks, apply practical controls and mitigation strategies, respond effectively to operational incidents, and contribute to resilient and efficient business operations.

Understanding Operational Risk
• Introduction to Operational Risk Management
◦ What operational risk means in a business context
◦ Difference between operational risk and other business risks
◦ Why operational risk management is critical to performance

• Sources of Operational Risk
◦ People-related risks and human error
◦ Process weaknesses and control gaps
◦ Systems, vendors, and third-party dependencies

• Identifying Operational Risks
◦ Identifying risks in daily operations and workflows
◦ Using incidents, near-misses, and complaints as risk signals
◦ Practical operational risk identification scenarios

• Operational Risk Ownership and Accountability
◦ Defining risk owners and responsibilities
◦ Role of operations leadership and frontline teams
◦ Embedding risk awareness into routine activities

Managing and Monitoring Operational Risk
• Operational Risk Assessment and Prioritization
◦ Evaluating likelihood and impact of operational failures
◦ Prioritizing risks based on business impact
◦ Avoiding common assessment errors

• Controls and Risk Mitigation in Operations
◦ Preventive and detective operational controls
◦ Process improvements and standardization
◦ Balancing control effectiveness and operational efficiency

• Incident Management and Business Continuity
◦ Responding to operational incidents and disruptions
◦ Escalation, communication, and decision-making
◦ Learning from incidents to prevent recurrence

• Monitoring and Continuous Improvement
◦ Tracking operational risk indicators
◦ Reporting operational risks to management
◦ Sustaining operational resilience and improvement

• Operational Risk Management Fundamentals & Operational Risk Principles
• Risk Identification, Process Controls & Compliance Monitoring
• Incident Management, Mitigation Strategies & Corrective Actions
• Reporting, Governance & Organizational Resilience
• Evaluation, Reflection & Risk Optimization
• End-to-End Operational Risk Management Development Project

Participants will be evaluated through operational case study discussions, scenario-based risk assessments, role-play simulations focused on incident response, and short quizzes designed to test real-world application of operational risk concepts.

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Participants who successfully complete the training will receive an AcadNXT Certification in Operational Risk Management Training, validating their expertise in identifying, assessing, and managing operational risks to support stable, efficient, and resilient business operations.