Alibaba AI Training Courses

Introduction to Quark AI for Customer Service• Overview of Quark AI and automation capabilities• Role of AI in modern customer service operations• Identifying automation-ready support processes• Benefits and limitations of automated customer serviceAutomating...

• Customer support and service professionals
• Contact center agents and supervisors
• Customer success and CX managers
• Operations and automation specialists
• Business leaders driving customer service transformation

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Quark AI for Automated Customer Service Training, validating their expertise in designing, deploying, and managing AI-powered automated customer service solutions using Quark AI.

Prerequisites: • Basic understanding of customer service operations• Familiarity with helpdesk, CRM, or ticketing platforms• Comfort with written customer communication• No prior AI or programming experience required

Introduction to Qwen AI and NLP Foundations• Overview of Qwen AI ecosystem and model variants• Core NLP concepts supported by Qwen models• Understanding transformer-based language models• Qwen AI capabilities compared to other LLMsSetting Up Qwen AI for NLP De...

• NLP engineers and AI developers
• Data scientists and machine learning practitioners
• Software engineers building language-based applications
• Research professionals exploring large language models
• Product managers working with AI-driven NLP solutions

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Qwen AI for NLP Training, validating their expertise in building, fine-tuning, and deploying Natural Language Processing solutions using Qwen AI models.

Prerequisites: • Basic understanding of Python programming• Familiarity with machine learning or deep learning fundamentals• Introductory knowledge of Natural Language Processing concepts• Experience using AI APIs or frameworks is an added advantage

Introduction to Qwen Chat for Business• Understanding Qwen Chat capabilities and limitations• Business productivity use cases and value• Overview of conversational AI in the workplace• Best practices for professional AI usagePrompting for Everyday Business Tas...

• Business professionals and corporate employees
• Managers and team leads
• Operations and administrative professionals
• Marketing, HR, and finance teams
• Entrepreneurs and small business owners

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Qwen Chat for Business Productivity Training, validating their expertise in using Qwen Chat to enhance business efficiency, collaboration, and workplace productivity.

Prerequisites: • Basic computer literacy and familiarity with business applications• Understanding of common workplace processes and documentation• No prior AI or programming experience required• Openness to adopting AI-powered productivity tools

Introduction to Qwen Chat for Content Creation• Understanding Qwen Chat capabilities for content workflows• AI-assisted content creation best practices• Identifying suitable content types for AI support• Aligning AI-generated content with brand voiceContent Id...

• Content writers and copywriters
• Digital marketers and SEO professionals
• Social media managers and content strategists
• Bloggers and freelance content creators
• Brand and communications teams

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Qwen Chat for Content Training, validating their expertise in creating, optimizing, and managing content using Qwen Chat for professional and digital marketing use cases.

Prerequisites: • Basic understanding of content creation or digital marketing concepts• Familiarity with blogs, websites, or social media platforms• Awareness of SEO fundamentals is beneficial• No prior AI or technical background required

Introduction to Qwen Chat for Customer Support• Understanding Qwen Chat capabilities for support use cases• Role of AI in modern customer service• Support workflow integration opportunities• Best practices for AI-assisted customer interactionsPrompting for Cus...

• Customer support and service executives
• Technical support and helpdesk professionals
• Customer success managers
• Contact center team leads and supervisors
• Operations and CX professionals

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Qwen Chat for Customer Support Training, validating their expertise in using Qwen Chat to enhance customer service efficiency, response quality, and support workflows.

Prerequisites: • Basic understanding of customer support processes• Familiarity with helpdesk or ticketing systems• Comfort with written customer communication• No prior AI or technical background required

Introduction to Qwen AI and NLP Foundations• Overview of Qwen AI ecosystem and model variants• Core NLP concepts supported by Qwen models• Understanding transformer-based language models• Qwen AI capabilities compared to other LLMsSetting Up Qwen AI for NLP De...

• NLP engineers and AI developers
• Data scientists and machine learning practitioners
• Software engineers building language-based applications
• Research professionals exploring large language models
• Product managers working with AI-driven NLP solutions

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Qwen AI for NLP Training, validating their expertise in building, fine-tuning, and deploying Natural Language Processing solutions using Qwen AI models.

Prerequisites: • Basic understanding of Python programming• Familiarity with machine learning or deep learning fundamentals• Introductory knowledge of Natural Language Processing concepts• Experience using AI APIs or frameworks is an added advantage

Introduction to Qwen for Market Research• Understanding Qwen AI capabilities for research use cases• Role of AI in modern market research workflows• Identifying research objectives and scope• Best practices for AI-assisted researchSecondary Research and Data C...

• Market research analysts and consultants
• Business analysts and strategy professionals
• Marketing and product research teams
• Entrepreneurs and startup founders
• Product managers and growth professionals

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Qwen for Market Research Training, validating their expertise in conducting market research, analyzing insights, and generating strategic reports using Qwen AI.

Prerequisites: • Basic understanding of market research or business analysis concepts• Familiarity with business reports and data interpretation• Comfort with working on textual or qualitative data• No prior AI or technical background required