CRM (Customer Relationship Management) Training Courses

Introduction to Element and Matrix Ecosystem• Overview of Matrix protocol and decentralized communication• Understanding Element platform architecture• Workspace and user interface navigation• Secure communication concepts and workflowsMessaging and Collaborat...

• IT and Collaboration Professionals
• Security and Privacy-Focused Teams
• System Administrators and Support Teams
• Open-source Communication Platform Users
• Remote and Distributed Workforce Teams

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Element (Matrix) Training, validating their expertise in secure collaboration, decentralized communication workflows, and Matrix-based messaging environments.

Prerequisites: • Basic computer and internet usage skills• Familiarity with communication or collaboration tools is helpful• Basic understanding of networking concepts is an advantage• No prior Matrix or Element experience required

Introduction to HubSpot CRM & Sales Productivity • Overview of HubSpot CRM platform • CRM concepts and terminology • User interface and navigation • Personal settings and preferencesContacts, Companies & Records Management • Creating and managing contacts • Ma...

 • Sales professionals
 • Customer success and support teams
 • Marketing and operations users
 • Business users working with HubSpot
 • Teams adopting HubSpot CRM

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Upon successful completion of the training, participants will receive an AcadNXT Certificate of Completion for HubSpot CRM. This digital, verifiable certification validates practical HubSpot CRM usage, sales workflow management, and CRM productivity skills and can be shared on LinkedIn and included in professional profiles to enhance CRM and sales operations career credibility.

Prerequisites:  • Basic computer and internet usage skills • No prior HubSpot experience required • Interest in CRM and sales productivity tools

Introduction to Magento and eCommerce Workflows• Overview of Magento platform and architecture• Magento admin interface and navigation• Store structure and configuration basics• Understanding eCommerce workflowsCatalog and Product Management• Product types and...

• eCommerce Professionals and Store Managers
• Web Developers and Designers
• Digital Commerce Consultants
• Entrepreneurs managing online stores
• IT professionals supporting eCommerce platforms

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Magento Essentials Training, validating their expertise in Magento store management, eCommerce workflows, and storefront administration.

Prerequisites: • Basic understanding of web technologies and eCommerce concepts• Familiarity with HTML/CSS is helpful• Basic computer proficiency• No prior Magento experience required

Introduction to Microsoft 365 Administration• Overview of Microsoft 365 services and architecture• Microsoft 365 admin center navigation• Tenant setup and configuration basics• Subscription and licensing managementUser and Identity Management• User account cre...

• Microsoft 365 Administrators
• System and Network Administrators
• IT Support and Helpdesk Professionals
• Cloud Infrastructure Engineers
• Security and Compliance Professionals

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Microsoft 365 Admin & Security Training, validating their expertise in Microsoft 365 administration, enterprise security management, and cloud collaboration governance.

Prerequisites: • Basic understanding of Windows and cloud computing concepts• Familiarity with Microsoft 365 applications is helpful• Basic networking and IT administration knowledge is recommended• No prior Microsoft 365 administration experience required

Introduction to Microsoft Dynamics 365 & CRM Concepts • Overview of Dynamics 365 applications • CRM concepts and terminology • User interface and navigation • Personal settings and preferencesAccounts, Contacts & Lead Management • Creating and managing account...

 • Sales and customer service professionals
 • Business users working with Dynamics 365
 • CRM administrators (basic level)
 • Operations and support teams
 • Organizations implementing Dynamics 365

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Upon successful completion of the training, participants will receive an AcadNXT Certificate of Completion for Microsoft Dynamics 365. This digital, verifiable certification validates practical Dynamics 365 CRM usage, sales and service workflows, and business productivity skills and can be shared on LinkedIn and included in professional profiles to enhance CRM and business applications career credibility.

Prerequisites:  • Basic computer and internet usage skills • No prior Dynamics 365 experience required • Interest in CRM and business process management

Introduction to Odoo & ERP Fundamentals • Overview of Odoo platform • ERP concepts and terminology • User interface and navigation • Personalization and settingsSales & CRM Management • Managing leads and opportunities • Creating and managing quotations • Sale...

 • Business users
 • Operations and administration teams
 • Sales and CRM users
 • Small and medium business teams
 • Organizations implementing Odoo ERP

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Upon successful completion of the training, participants will receive an AcadNXT Certificate of Completion for Odoo Essentials. This digital, verifiable certification validates practical Odoo ERP usage, core business process management, and ERP productivity skills and can be shared on LinkedIn and included in professional profiles to enhance ERP and business systems career credibility.

Prerequisites:  • Basic computer and internet usage skills • No prior Odoo experience required • Interest in ERP systems and business process automation

Introduction to Open edX and LMS Architecture• Overview of Open edX ecosystem and components• Learning Management System (LMS) concepts• Open edX architecture and workflows• Admin interface and platform navigationPlatform Deployment and Configuration Basics• O...

• LMS Administrators and Support Teams
• System and Linux Administrators
• eLearning Platform Managers
• Educational Technology Professionals
• IT professionals supporting online learning systems

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Open edX Administration Training, validating their expertise in LMS administration, Open edX platform management, and online learning operations.

Prerequisites: • Basic understanding of Linux and web applications• Familiarity with LMS or eLearning concepts is helpful• Basic networking and system administration knowledge recommended• No prior Open edX administration experience required

Introduction to QAD ERP and Enterprise Operations• Overview of ERP concepts and QAD architecture• QAD interface and navigation basics• Enterprise workflow and process integration concepts• Master data management fundamentalsProcurement and Supplier Management•...

• ERP Users and Business Analysts
• Manufacturing and Production Teams
• Supply Chain and Procurement Professionals
• Operations and Inventory Managers
• IT professionals supporting ERP systems

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in QAD ERP Training, validating their expertise in manufacturing operations, enterprise workflow management, and supply chain processes using QAD ERP.

Prerequisites: • Basic understanding of business operations or manufacturing workflows• Familiarity with ERP concepts is helpful• Basic computer proficiency• No prior QAD ERP experience required

Introduction to Salesforce & CRM Fundamentals • What is Salesforce and CRM • Salesforce navigation and home page • User profile and settings • Salesforce terminology basicsLeads, Accounts & Contacts Management • Creating and managing leads • Converting leads t...

 • Sales professionals
 • Customer service representatives
 • Marketing and operations users
 • Business users working in Salesforce
 • Teams adopting Salesforce CRM

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Upon successful completion of the training, participants will receive an AcadNXT Certificate of Completion for Salesforce for End Users. This digital, verifiable certification validates practical Salesforce CRM usage, business user workflows, and productivity optimization skills and can be shared on LinkedIn and included in professional profiles to enhance CRM and business operations career credibility.

Prerequisites:  • Basic computer and internet usage skills • No prior Salesforce experience required • Interest in CRM and business process automation

Introduction to SAP ABAP and Development Environment• Overview of SAP architecture and ABAP role• SAP development tools and navigation• ABAP program structure fundamentals• Data types and variable handlingABAP Programming Fundamentals• Conditional statements a...

• SAP Technical Consultants
• Software Developers and Programmers
• ERP Application Developers
• SAP Support and Customization Teams
• IT professionals transitioning into SAP development

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in SAP ABAP Training, validating their expertise in SAP application development, ABAP programming, and enterprise customization workflows.

Prerequisites: • Basic understanding of programming concepts• Familiarity with databases and SQL fundamentals is helpful• Understanding of ERP concepts is an advantage• No prior SAP ABAP experience required

Introduction to SAP Business One and ERP Fundamentals• Overview of ERP concepts and business workflows• SAP Business One architecture and interface• Navigation and user environment setup• Master data management fundamentalsSales and Customer Management• Sales...

• ERP Users and Business Analysts
• Finance and Accounting Professionals
• Inventory and Procurement Teams
• Sales and Operations Professionals
• IT professionals supporting ERP systems
• Small and medium business process managers

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in SAP Business One Training, validating their expertise in ERP workflows, business process management, and operational reporting using SAP Business One.

Prerequisites: • Basic understanding of business operations and workflows• Familiarity with accounting or inventory concepts is helpful• Basic computer proficiency• No prior SAP Business One experience required

Introduction to SAP ERP and Enterprise Processes• Overview of ERP concepts and enterprise systems• SAP ERP architecture and modules overview• Navigation and user interface basics• Understanding integrated business workflowsMaster Data and Organizational Struct...

• ERP Users and Business Analysts
• Finance and Accounting Professionals
• Supply Chain and Procurement Teams
• Operations and Sales Professionals
• IT professionals supporting ERP systems
• Business Process Managers and Consultants

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in SAP ERP Training, validating their expertise in enterprise resource planning workflows, business process integration, and operational management using SAP ERP.

Prerequisites: • Basic understanding of business operations and workflows• Familiarity with accounting or supply chain concepts is helpful• Basic computer proficiency• No prior SAP ERP experience required