CRM (Customer Relationship Management) Training Courses

Introduction to SAP EWM and Warehouse Management Concepts• Overview of SAP EWM architecture and workflows• Warehouse management fundamentals• Warehouse structure and storage concepts• Navigation and user interface basicsInbound Logistics and Receiving Processe...

• Warehouse and Logistics Professionals
• Supply Chain and Inventory Managers
• SAP Functional Consultants
• Operations and Distribution Teams
• ERP and Warehouse System Users

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in SAP EWM Training, validating their expertise in warehouse management, logistics workflows, and supply chain operations using SAP Extended Warehouse Management.

Prerequisites: • Basic understanding of warehouse and supply chain operations• Familiarity with ERP concepts is helpful• Basic computer proficiency• No prior SAP EWM experience required

Introduction to SAP MM and Procurement Concepts• Overview of SAP MM architecture and workflows• Material management fundamentals• Navigation and SAP MM interface basics• Enterprise procurement lifecycle overviewMaster Data Management• Material master data conc...

• Procurement and Purchasing Professionals
• Supply Chain and Inventory Managers
• SAP Functional Consultants
• Warehouse and Operations Teams
• ERP and Logistics Professionals

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in SAP MM (Material Management) Training, validating their expertise in procurement operations, inventory management, and enterprise material management workflows using SAP MM.

Prerequisites: • Basic understanding of procurement or supply chain operations• Familiarity with ERP concepts is helpful• Basic computer proficiency• No prior SAP MM experience required

Introduction to Shopify and eCommerce Development• Overview of Shopify ecosystem and architecture• Shopify admin and developer environment• Understanding online store workflows• Shopify store structure fundamentalsTheme Development and Liquid Basics• Shopify t...

• Frontend and Web Developers
• eCommerce Developers and Consultants
• Shopify Store Developers
• UI/UX Developers working on online stores
• Freelancers and digital commerce professionals

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Shopify for Developers Training, validating their expertise in Shopify theme development, storefront customization, and eCommerce development workflows.

Prerequisites: • Basic understanding of HTML, CSS, and JavaScript• Familiarity with web development concepts• Basic knowledge of eCommerce workflows is helpful• No prior Shopify development experience required

Introduction to Slack and Workspace Navigation• Overview of Slack platform and use cases• Understanding workspaces and channels• User interface and navigation basics• Profile and status managementMessaging and Team Collaboration• Direct messages and group conv...

• Team Members and Business Users
• Remote and Hybrid Workforce Teams
• Project Coordinators and Managers
• IT and Operations Support Staff
• Professionals adopting workplace collaboration tools

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Slack Fundamentals Training, validating their expertise in workplace collaboration, team communication, and productivity workflows using Slack.

Prerequisites: • Basic computer and internet usage skills• Familiarity with workplace communication tools is helpful• No prior Slack experience required

Introduction to Telecom BSS and Telecom Operations• Overview of telecom business operations• BSS architecture and ecosystem fundamentals• BSS vs OSS concepts and workflows• Telecom customer lifecycle overviewCustomer Relationship Management (CRM) Fundamentals•...

• Telecom Operations Professionals
• BSS and CRM Support Teams
• Telecom Business Analysts
• Billing and Revenue Assurance Teams
• IT professionals working in telecom environments
• Telecom Project and Operations Managers

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Telecom Business Support Systems (BSS) Training, validating their expertise in telecom customer management, billing workflows, and business support system operations.

Prerequisites: • Basic understanding of telecom industry concepts is helpful• Familiarity with enterprise applications or CRM systems is an advantage• Basic computer proficiency• No prior BSS experience required

Introduction to Telecom OSS and Network Operations• Overview of telecom operational environments• OSS architecture and ecosystem fundamentals• OSS vs BSS concepts and workflows• Telecom network operations lifecycle overviewNetwork Monitoring and Fault Manageme...

• Telecom Network Operations Professionals
• OSS Support and Operations Teams
• Telecom Engineers and Analysts
• NOC (Network Operations Center) Teams
• IT professionals working in telecom environments
• Telecom Operations and Service Delivery Managers

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Telecom Operation Support System (OSS) Training, validating their expertise in telecom network operations, service assurance, and operational support system workflows.

Prerequisites: • Basic understanding of telecom or networking concepts is helpful• Familiarity with IT systems or telecom operations is an advantage• Basic computer proficiency• No prior OSS experience required

Introduction to Veeva Vault Platform & Life Sciences Ecosystem • What is Veeva Vault and where it is used • Overview of Vault product families • Life sciences regulatory landscape • Vault business value and use casesVeeva Vault Architecture & Core Concepts • V...

 • Life sciences professionals
 • Quality and compliance team members
 • Regulatory affairs professionals
 • IT and business analysts supporting Veeva Vault
 • Professionals preparing to work with Veeva Vault platforms

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Upon successful completion of the training, participants will receive an AcadNXT Certificate of Completion for Veeva Vault Fundamentals. This digital, verifiable certification validates foundational knowledge of the Veeva Vault platform, regulated content management concepts, and life sciences compliance workflows and can be shared on LinkedIn and included in professional profiles to support careers in life sciences IT, quality, and regulatory operations.

Prerequisites:  • Basic understanding of enterprise applications • Familiarity with document management concepts is helpful • Interest in life sciences, regulated systems, or content management

Introduction to Workday HCM and HR Workflows• Overview of Workday HCM architecture and modules• Human Capital Management fundamentals• Navigation and user interface basics• Workforce management conceptsOrganizational and Employee Management• Organizational str...

• HR Professionals and HR Analysts
• HR Operations and Payroll Teams
• Workday Functional Consultants
• Talent Acquisition and Workforce Managers
• IT professionals supporting HR systems

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Participants who successfully complete the training will receive an AcadNXT Certification in Workday HCM Training, validating their expertise in workforce management, HR operations, and business process workflows using Workday HCM.

Prerequisites: • Basic understanding of HR processes and business operations• Familiarity with enterprise applications is helpful• Basic computer proficiency• No prior Workday experience required

Introduction to Zoho CRM & CRM Fundamentals • Overview of Zoho CRM platform • CRM concepts and terminology • User interface and navigation • Personal settings and preferencesLeads, Contacts & Accounts Management • Creating and managing leads • Converting leads...

 • Sales professionals
 • Customer service and support teams
 • Marketing and operations users
 • Business users working with Zoho CRM
 • Organizations implementing Zoho CRM

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Certification: Upon successful completion of the training, participants will receive an AcadNXT Certificate of Completion for Zoho CRM. This digital, verifiable certification validates practical Zoho CRM usage, sales and customer management workflows, and CRM productivity skills and can be shared on LinkedIn and included in professional profiles to enhance CRM and business operations career credibility.

Prerequisites:  • Basic computer and internet usage skills • No prior Zoho CRM experience required • Interest in CRM and business process automation