Performance Management Skills Training is a practical, manager-focused program designed to help leaders plan, monitor, evaluate, and improve employee performance effectively. The course focuses on real workplace situations such as setting expectations, tracking progress, conducting reviews, addressing underperformance, and recognising achievements. Participants learn how to use performance management as a continuous process that drives accountability, motivation, and consistent business results.

• Understand the principles, performance management frameworks, and employee development practices of Performance Management  for organizational success.
• Set up and apply performance frameworks, goal-setting models, feedback techniques, and evaluation strategies for workplace  performance management.
• Design performance plans, competency frameworks, appraisal processes, and employee development roadmaps using performance  management approaches.
• Implement goal tracking, coaching, feedback delivery, performance reviews, and improvement planning workflows effectively.
• Debug, evaluate, and optimize performance processes, employee productivity, and development outcomes for business growth and  organizational effectiveness.
• Build strategic, objective, and results-driven performance management capabilities using industry best practices.

• People managers and team leaders
• First-time and mid-level managers
• Project and operations managers
• HR business partners and supervisors
• Professionals responsible for managing team performance

• Basic people management or supervisory experience
• Responsibility for setting goals or reviewing performance
• Willingness to participate in discussions, role plays, and case scenarios

• Goal setting and performance planning skills
• Ongoing performance monitoring and feedback
• Conducting effective performance reviews
• Managing underperformance and improvement plans
• Linking performance to motivation and results

By the end of this training, participants will be able to manage employee performance more effectively, set clear goals, provide meaningful feedback, address underperformance confidently, and sustain high levels of performance. Learners will gain practical performance management skills that improve accountability, engagement, and business outcomes.

Foundations of Effective Performance Management

• Understanding Performance Management at Work
◦ Purpose and value of performance management
◦ Performance management as a continuous process
◦ Manager’s role in driving performance

• Setting Clear Goals and Performance Expectations
◦ Translating business goals into individual objectives
◦ Defining measurable and realistic expectations
◦ Aligning roles, priorities, and outcomes

• Performance Planning and Role Clarity
◦ Clarifying responsibilities and deliverables
◦ Linking effort to outcomes and results
◦ Preventing performance confusion and overlap

• Monitoring Performance and Progress
◦ Tracking performance without micromanaging
◦ Using regular check-ins and reviews
◦ Identifying early signs of performance gaps

• Feedback as a Performance Tool
◦ Using feedback to reinforce performance
◦ Balancing positive and corrective feedback
◦ Creating a culture of open performance conversations

Managing Performance Conversations and Results

• Conducting Effective Performance Reviews
◦ Preparing for performance discussions
◦ Structuring fair and objective reviews
◦ Communicating outcomes clearly

• Managing Underperformance Constructively
◦ Identifying root causes of low performance
◦ Addressing issues without blame
◦ Setting clear improvement expectations

• Performance Improvement and Development Plans
◦ Creating realistic improvement plans
◦ Supporting employees through coaching and guidance
◦ Tracking progress and follow-through

• Recognising and Sustaining High Performance
◦ Reinforcing strong performance behaviours
◦ Recognition and motivation techniques
◦ Retaining and engaging high performers

• Handling Difficult Performance Conversations
◦ Managing resistance and emotional reactions
◦ Staying calm and professional
◦ Maintaining trust during tough discussions

• Performance Management Role Plays and Simulations
◦ Real-life performance management scenarios
◦ Manager–employee role plays
◦ Personal performance management action plan

• Performance Management Fundamentals & Management Principles
• Goal Setting, KPI Development & Performance Planning
• Coaching, Feedback & Employee Development
• Performance Reviews, Appraisals & Improvement Planning
• Testing, Evaluation & Performance Optimization
• End-to-End Performance Management Development Project

Participants will be evaluated through performance management role plays, scenario-based discussions, case-style exercises, and application-focused quizzes to assess understanding and practical capability.

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Participants who successfully complete the training will receive an AcadNXT Certification in Performance Management Skills Training, validating their expertise in goal setting, performance monitoring, feedback delivery, performance reviews, and people performance improvement.